FAQ Topics

 
 

Genetics and Nutrition

Data Upload and Registration

Data Privacy

Personalized Recipes

Report

 

Genetic FAQs

 

What is the science behind GenoPalate? +

We analyze over 100 genetic markers that influence how your body metabolizes different nutrients. We then combine your genetic results with research on nutritional genomics to determine your recommended intake level for carbohydrates, protein, fat, vitamins and minerals. We base your recommendations on evidence-based research correlating your genetic variants with nutrition that’s shown positive health outcomes. We also provide insights on your sensitivity to lactose and gluten, and your metabolic rate of caffeine and alcohol.

How do you make the connection between my genes and nutrition recommendations? +

GenoPalate uses evidence-based research from high-impact clinical trials and studies of nutritional and health outcomes genomics to form our recommendations. From these scientific conclusions, we recommend the foods that have the highest amount of nutrients that your genotypes have shown to benefit from.

What is a genotype? +

You have two copies of each gene, one from your mom and one from your dad. Your genotype refers to the two nucleotides (A, C, G, or T) found at the same location on each copy of a gene.

What is the process of providing my DNA information? +

We collect a saliva sample using a saliva swab to gather your DNA information. After purchasing, you will receive a kit with everything you need for the sample collection.

What happens to my sample at the lab? +

Our lab, which is certified by the Clinical Laboratory Information Amendment (CLIA), extracts the DNA from your saliva. Your DNA then goes onto what’s called a microarray. This array reveals your genotype for nutrition-related biomarkers, which we analyze in order to get your personal nutrition recommendations.

 

Nutrition FAQs

 

What nutritional insights will the report provide me? +

Your GenoPalate report will provide insights into your recommended macronutrient (carbohydrates, protein and fat) intake and micronutrient (vitamin and mineral) intake. You will also receive “Your Foods” which includes a list of over 85 foods that you may benefit from eating more of, based on your genetic results.

Can this report detect my food allergies? +

There are no genetic assays for detecting food allergies through DNA. This is due to food allergies, such as egg, peanut, shellfish, etc., not being caused by genetic variants, but instead caused by live, autoimmune factors. Although some allergies are genetic, they are genetic in the immune system rather than in the actual DNA.

I struggle with my weight, can GenoPalate help with this? +

Because weight is influenced by a number of factors, GenoPalate cannot guarantee weight loss. We provide you with nutrition and food recommendations, based on your genes, to help you eat better for a healthier life.

I’m a diabetic, can I still use GenoPalate’s product? +

To ensure that science and your DNA data is the core of our product, your food recommendations are based on your genetic data and are not altered by any dietary plans you may currently follow. We encourage you to incorporate GenoPalate’s product along with recommendations from your healthcare team.

 

Data Privacy FAQs

 

What parameters have been put in place to protect and secure my DNA data? +

Your DNA is completely de-identified and encrypted in our database. This means that no outside affiliate can get to your DNA and that your personal information has been unattached from your DNA.

What happens to my DNA after my report is generated? +

Your genetic material is carefully disposed of after it has been used to generate your report. Our lab handles this in compliance with CLIA standards.

What can I do to keep my account safe? +

We ask you to be responsible for safeguarding your password and other authentication information you use with GenoPalate.

Is the existing genetic data upload secure? +

Our upload is SSL encrypted, keeping your file private and integral.

How do you use my existing genetic data? +

Your DNA is analyzed on what is called a microarray. These arrays measure hundreds of thousands of genetic variants. Companies then analyze the variants specific to the product that they are offering. At GenoPalate, we analyze the variants that relate to nutrition.

Where can I get more information on GenoPalate’s privacy and security policies? +

You can take a look at our privacy and security highlights [here.]

 

 Data Upload FAQs

 

I just purchased my GenoPalate Report using existing data, now what do I do?

Great to hear! You'll receive an email within the next 3-5 minutes with further instructions.

How do I upload my existing data from 23andMe? +

  1. Go to www.23andme.com
  2. Log into your personal account with 23andMe
  3. Click on your name in the upper right hand corner
  4. Go to BROWSE RAW DATA
  5. Click on DOWNLOAD
  6. Click SUBMIT REQUEST
  7. You will receive an email (within an hour) when your DNA download is complete. Open the email and click DOWNLOAD RAW DNA
  8. Save your data as a .txt file.
  9. Sign into your GenoPalate account and click on the upload icon. Select the Raw Data Text File on your computer to upload it. You have now completed uploading your genomic data for your GenoPalate analysis!

How do I upload my existing data from AncestryDNA? +

  1. Go to www.ancestry.com
  2. Log into your personal account with Ancestry.com Under the “DNA” tab
  3. Click YOUR DNA RESULTS SUMMARY
  4. Click on SETTINGS On the right side
  5. Click DOWNLOAD RAW DNA DATA. Enter your password and click confirm.
  6. You will receive an email (within an hour) when your DNA download is complete. Open the email and click CONFIRM DATA DOWNLOAD This will take you to a new page, “Download DNA Raw Data”
  7. Click on DOWNLOAD DNA RAW DATA
  8. Double click the Zip folder to view the Raw Data Text File.
  9. Sign into your GenoPalate account and click on the upload file icon. Select the Raw Data Text File on your computer to upload it. You have now completed uploading your genomic data for your GenoPalate analysis!

Can I purchase my GenoPalate Report with existing data if I haven't received my results from 23andMe or AncestryDNA yet?

You can definitely purchase your GenoPalate Report without receiving your raw DNA data file from 23andMe or AncestryDNA. Your GenoPalate account never expires.

What file format should my data be in? How do I get my data in this format? +

Your existing DNA data file should be in a .txt format. This will be denoted by a .txt at the end of the file name.

Your data may download as a Zip folder. If this happens, open the folder by double clicking it. You will then be able to view the .txt file.

If you are having trouble opening the folder, right click it and select "extract all". You can then choose where you would like to save the file, then, click "extract".

I have genetic data that is not from 23andMe or AncestryDNA, can you use this to generate my report? +

Data that is not from 23andMe or AncestryDNA does not provide us with the information to generate a GenoPalate report because different genetics companies analyze different genetic variants. You can purchase our DNA kit to get your DNA analyzed through our lab and start Eating For Your Genes.

 

Registration FAQs

 

How do I register my kit? +

Visit account.genopalate.com and create your GenoPalate account using the barcode located on the vial.

I ordered multiple of the same products, does it matter which product code I use for each? +

If you ordered multiple Existing Data products, you can use any product code for that product.

Where can I find my product code? +

These are only for Existing DNA customers. Your product code is the 7 digit number sent to you in an email after purchase. If you no longer have that email, please contact us at hello@genopalate.com.

What do I do if I forgot to register my barcode before sending my saliva sample to the lab? +

Reach out to our customer support team as soon as possible at hello@genopalate.com and we will address the situation with you.

 

How to Provide Your Saliva Sample via Saliva Swab

How to Create Your GenoPalate Account

How to Upload 23andMe Data

How to Provide Your Saliva Sample via Spit Tube

 

How to Upload AncestryDNA

 Personalized Recipes FAQs

 

How do you make the recipes? +

Your recipes are built just for you, from the foods that match best with your food recommendations. Our Registered Dietitians create your delicious and unique recipes. Learn more about Personalized Recipes.

Do you account for food restrictions/preferences when curating recipes? +

When purchasing your recipes, you will take a short questionnaire that takes your dietary preferences and restrictions into consideration so your recipes are as personalized to you as possible.

 

 Report FAQs

 

What is the difference between the DNA Kit and Existing Data products? +

Both the DNA Kit and the Existing Data provide you with a GenoPalate report. The difference is in how you provide your DNA. If you have done 23andMe or AncestryDNA, you can upload existing data. If you have not done either of those, we will send you a DNA collection kit which involves providing a saliva sample. Our lab then completes your genotyping results.

What will I get in my report? +

Your GenoPalate report includes your results for important genetic variants related to nutrition, your recommended intake of carbohydrates, protein, fats, vitamins and minerals. You will also receive a list of "Your Foods". These 85+ foods represent those items that you would benefit from eating more of based on your genetic results. Now you can make smarter food choices, knowing what is best for you, based on your genes. Learn more about the GenoPalate Report.

How long will it take for me to get my report? +

If you purchased with pre-existing DNA data, your report will be ready within 1-3 weeks of purchase. If you purchased through our DNA Kit, your report will be ready within 4-6 weeks of purchase.

How will I receive my GenoPalate Report?

Once your GenoPalate Report is ready, it will be available in your online GenoPalate account. We'll email you as soon as it is ready.

How many food recommendations will I receive in my report? +

Your report will contain food recommendations for all major food groups, broken down into 16 subcategories. Your will receive a total of over 85 foods that are healthiest for you, based on your genes. Learn more about what kinds of food you can receive in your GenoPalate Report.

Can I purchase the report as a gift? +

Yes, great idea! If you would like us to ship the DNA kit to your gift recipient, enter their shipping information during checkout.

If you would like to gift GenoPalate Existing Data, at checkout, indicate that your item is a gift and we will email you a card to give to your gift recipient.

 

Still have Questions?